** DUE TO COVID-19 - SHIPMENTS MAY BE DELAYED & HOME ENGRAVED IS NOT TO BE HELD RESPONSIBLE **
Orders placed before 3:30 EST USUALLY will be processed the same day. We ship all orders within 2-5 business days. Keep in mind these are all personalized items and take time to make.
Handmade Items take 15 days to ship.
All prices are in USD dollars.
Delivery times and shipping costs will be calculated at check out. Our official policy is we do ship everything within 2-5 days if received however it’s not a contractual guarantee.
Once an order has been placed we will not be able to edit the order including any shipping addresses or method of shipping. Buyer must review order prior to confirming the purchase.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
We are not responsible for packages stolen from doorsteps.
Order signature services from the purchaser upon receipt can be requested prior to purchase.
We are NOT responsible if the package is not delivered in the guaranteed shipping time. Shipping carriers are sometimes delayed and Entity Engraved does not take responsibility for late delivery times and we will not issue a shipping refund. Please contact the carrier directly to resolve delivery time issues.
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the designated carrier in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address.
Note: For all international physical product orders which are not shipping with a trackable option, we cannot guarantee you will receive your package if you are not taking the trackable shipping. We will not refund any orders which go over the delay prescript by the postal service. Refunds are not possible for an order not received for international orders, if the shipping option was not trackable. If you haven’t received a refund yet, first check your bank/PayPal account.
If an order is deemed undeliverable by the shipping company and is returned back to our warehouse we will automatically refund the customer the order total – shipping charges.